When a payment fails
If a payment doesn't go through, Stripe tries again for about 2 weeks and your kitchen keeps full access while it does. Update your card to settle it.
Last updated
Update your card
- Open Settings › Plan & billing as the person who subscribed. The plan shows Payment due.
- Tap Update payment. Stripe's billing page opens.
- Add a new card or update the one on file.
- Stripe retries the payment. Once it's paid, Plan & billing shows Active again.
If it keeps failing
Stripe tries up to 8 times over about 2 weeks and emails you. If the payment still fails after that, the subscription ends and the kitchen pauses. Nothing is deleted, and the owner can subscribe again from the pause screen.
The rules, in the Terms
Spotted something out of date or wrong? Tell us at support@hedgehogchef.com and we'll fix it.