Get a refund
Ask within 14 days of a charge (the first one or any renewal) and we refund that charge in full. After 14 days, charges aren't refundable, and there are no refunds for partial periods.
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Ask for a refund
- From the account that subscribed, open Settings › Help & what's new.
- Under Send us a message, choose Billing for What's it about?, and say which charge you'd like refunded.
- Tap Send message. Or email support@hedgehogchef.com from the address you use for Hedgehog.
- We reply within 1 business day. The refund goes back to the card you paid with.
What happens to the subscription
When we refund a charge in full, we also cancel the subscription it paid for at once, and the kitchen pauses unless it still has trial days left. Please ask us before disputing a charge with your bank: a refund is quicker, and a dispute cancels the subscription straight away.
The rules, in the Terms
Spotted something out of date or wrong? Tell us at support@hedgehogchef.com and we'll fix it.